Internet Connection Issues

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Oh, hello, Xena. Could you give me a hand? Sure. What’s the problem? Well, I’m having trouble getting internet access.

It was all right yesterday, but today I keep getting this error message. Let me see. What does the message say? Look. Hmm.

This page does not support the web browser you are currently using. I see. Hmm. Do you? It’s a problem with your software, Grandad.

You must be using an old version of this web browser. Well, what can I do about it? You need to search for a software update. Then you can download the latest version. Oh, I see.

Where do I search for updates? On the internet. Ah. You can’t get online. No. That’s the problem. There must be another way. What happens if I click on this icon? Nothing. Try again.

Ooh. Something happened then. Look at the address bar. It says support and downloads. You’re right.

You’re better at this than I am. Do I have to pay for the latest version? No. I don’t think so. It’s usually free.

Here we are. To download the latest version of your web browser free, highlight the correct operating system and click download. What operating system have you got? Windows. Windows Vista.

Yes. That’s it. But I can’t see Vista on the list. Maybe if you scroll down. Ah. Yes. Here it is. Download. Great. Look. The icon and the desktop has changed. Does it work now? It should be okay. But first we need to restart the computer. Oh, okay.

Thanks for your help, Zina. Well, I didn’t really do anything. At my age, it isn’t easy to understand this new technology. Great. It works now.

Look. By the way, have you seen my new profile on Facebook? No. Show me. Here it is. Wow. That’s amazing. You’ve added video.