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Refund Policy

In short

No refunds after download. Worksheet packs are digital files that you get right after payment, and a download cannot be given back. Once you have downloaded a pack, the sale is final.
Not downloaded yet? You get a full refund within 14 days of the purchase.
Premium: a full refund within 14 days of your first payment, as long as you have not downloaded any paid pack or collection archive with it.
Later renewals are not refunded, but you can cancel at any time and keep Premium until the end of the period you have paid for.
If a file you bought does not download or does not open, we fix it or refund you.
Money goes back to the card or account you paid with.

Why downloads are final

When you buy a pack or subscribe, you ask us to make the files available straight away and agree that you lose the right to cancel once you download them. This is the usual rule for digital content, and the buyer terms of Creem, our reseller, say the same. Our records show whether a pack or archive has been downloaded from your purchase or your Premium account.

Who handles refunds

Payments are processed by Creem (creem.io, Armitage Labs OÜ), our reseller and the merchant of record for all our orders. Refunds are paid by Creem, and the receipt you got from Creem is your proof of purchase.

How to ask for a refund

Email admin@english-task.com from the address you paid with and include the order number from your receipt. You can also manage or cancel a subscription yourself in the Creem customer portal – the link is in your receipt email. We answer within two working days. Once the refund is approved, Creem sends it to your original payment method; how soon it shows up depends on your bank.

Gift codes

A Premium gift code can be refunded in full within 14 days of purchase as long as it has not been redeemed. Once someone has redeemed the code, the gift is treated as used.

Renewals

Monthly and yearly renewals are not refunded, because you can cancel before the next payment at any time. We do refund a renewal in full if:

you were charged after you had cancelled, or charged twice for the same period;
a yearly subscription renewed, you write to us within 14 days of that payment, and you have not used Premium since.

A file does not work

If a file you bought does not download or does not open, write to us first – we will send you a working copy. If we cannot fix it, you get a full refund, even after the download and after 14 days.

When we may refuse

We may refuse a refund where the policy is clearly being abused – for example, repeated buying and refunding, or paid files shared publicly. This does not affect any right to cancel that you have under the law of your country.