English Task Refund Policy: Your Guide to Digital Product Purchases

At English Task, we strive to provide high-quality digital learning resources that meet your expectations. Please read our **Refund Policy** carefully before making a purchase on our website, English Task. Understanding our policy will ensure a clear and satisfactory experience for all our users.

General Conditions for Refunds

Here are the fundamental principles guiding our refund process:

  1. Digital Nature of Products: Your Understanding is Key

    All products offered on the English Task website are exclusively digital in nature. This includes our educational videos, worksheets, and e-books, all of which are provided to you via download. Due to the inherent characteristics of digital goods—specifically, their inability to be 'returned' once accessed or downloaded—refunds are typically not provided once the digital product has been successfully delivered and downloaded by the customer. We strongly encourage you to review product descriptions thoroughly before completing your purchase.

  2. When a Refund May Be Issued: Exceptions to Our Policy

    While our general policy is no refunds for successfully downloaded digital goods, we understand that exceptional circumstances may arise. A refund may be considered and processed in the following specific cases:

    • Technical Issues Preventing Access: If the customer was genuinely unable to obtain access to the purchased file due to technical problems originating from the store's side (e.g., broken download link, server error, incorrect file delivery), and provided that the identified problem could not be resolved by our support team within a period of 72 hours following the customer's initial contact regarding the issue.
    • Product Does Not Match Description: If the digital product received by the customer demonstrably does not correspond to the detailed description provided on our website, and this discrepancy is thoroughly reviewed and confirmed by our store's customer support team. We take product accuracy seriously and will investigate such claims diligently.
  3. Procedure for Requesting a Refund: How to Get Help

    To initiate a refund request, customers must follow these steps:

    • Contact Support Promptly: The customer must contact our customer support team through the contact information provided on our website within 7 calendar days from the date of the original payment. It is crucial to provide a detailed and comprehensive description of the situation, including any relevant screenshots or error messages.
    • Individual Review and Resolution: Each refund request will be thoroughly reviewed on an individual basis by our support team. The decision regarding a refund will be made after careful consideration of all provided information. If a refund is approved, the funds will be transferred back to the original account or bank card used for the purchase within 7 banking days from the date the refund decision was made.
  4. Transaction Cancellation: Before Payment is Confirmed

    Customers have the option to cancel their transaction at any point prior to the successful confirmation of payment. However, once the payment has been processed and access to the digital download has been granted to the customer, the cancellation of the transaction is no longer possible due to the instant delivery of digital content.

In all other circumstances not specifically outlined above, refunds are not available due to the digital nature of the products provided by English Task.

Should you have any further questions or require clarification regarding our refund policy, please do not hesitate to reach out to us using the contact information provided on our website. We are here to assist you and ensure a positive learning experience.