A Job Interview

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Good morning. Thank you for coming here today for the job interview. You’re welcome. Thanks for asking me.

I’d really like to work for Reading World. Great. Now let’s begin. Your name is Alison Ainsworth, right?

Yes, that’s right. Thank you, Miss Ainsworth. How old are you? I’m 17.

Okay. Do you have any experience working in a shop? No, I don’t. This will be my first job.

But I’m a quick learner. Okay, that’s not a problem. We will provide training to the successful candidate. But as you know, we’re looking for a part-time shop assistant to work on weekends.

You will need to open the bookshop on your own on Sunday mornings. We need someone who is punctual and responsible. Do you have these qualities? Oh, yes.

Um, I’m always on time for school. My teacher, Miss Smith, is one of my references. She’ll agree. I also spend time babysitting my little brother.

I think looking after an eight-year-old shows a lot of responsibility. Yes, that’s true. Now sometimes helping fussy customers can be difficult. Do you have any qualities that will make you good at customer service?

Well, I’m polite and patient. I actually enjoy helping people. It makes me feel happy. And I’m really enthusiastic about books.

I love them. So helping people find books is going to be easy for me. At least that’s what I think. Excellent.

Now imagine a customer is angry and aggressive with you. What will you do? Oh, that’s difficult. I guess I would try to apologise and be very calm and cooperative.

You know what they say. The customer is always right. That’s a good answer. But sometimes when a customer is very rude, you need to get help.

This is when you will need to call your manager. Oh, okay. Now we are going to be interviewing candidates all weekend. So we will let you know as soon as we’ve made a decision.

We’ll give you a call, probably early next week. That’s great. I’ll look forward to hearing from you.