Letter of Complaint: Client Complaint About a Hotel
Details
- Level
- B2
- Includes
- Worksheet (PDF)
- Updated
- 20 Sep 2026
Example Letter
Dear Mr. Green,
I am writing to express my extreme dissatisfaction with the Caribbean holiday I booked through your agency.
I have just returned, and I must say it was the worst holiday I have ever experienced. To begin with, I found myself staying in a large multi-storey hotel, despite being assured that I would be staying in a family-run guesthouse. Additionally, the resort was overcrowded with tourists, even though I had been told it was quiet and unspoiled.
Finally, I had to endure a long bus ride every day to reach the beach, even though the brochure stated that the beach was only a ten-minute walk away.
Given these significant discrepancies, I demand a full refund. If this matter is not resolved promptly, I will have no choice but to pursue legal action.
Yours sincerely,
Mrs. Joy Brown
Hotel Complaint Letter: A Disappointed Guest's Response
This sample letter addresses a negative hotel experience – from lack of cleanliness to poor staff behavior. It shows how to express disappointment professionally while requesting a refund or resolution.
The language is formal and courteous, but also specific about the problem. Great for practicing business English or tourism-related writing tasks.
Use this as a real-world scenario to develop fluency in lodging-related vocabulary and formal complaint writing.
