Letter of Complaint: About Receiving Damaged Goods (Sample 2)
Details
- Level
- B2
- Includes
- Worksheet (PDF)
- Updated
- 20 Sep 2026
Example Letter
Dear Sir/Madam,
I am writing to formally complain about a washing machine I recently purchased from your company.
When I used the machine for the first time, it worked properly, and the clothes came out clean and fresh. However, on the second use, there appeared to be a malfunction during the rinse cycle. The clothes still had a significant amount of soap residue when I took them out.
Furthermore, when I attempted to wash another load, the same issue occurred. In addition, the machine failed to heat the water to the correct temperature. Even though I set the dial to 50°C, the water remained cold throughout the entire cycle.
I trust that you will replace the washing machine promptly, as it is clearly faulty. I look forward to your swift resolution of this matter.
Yours faithfully,
Nancy Gillis
Complaint Letter: Damaged Goods (Alternative Sample)
Not every complaint sounds the same. This version of a letter about damaged goods takes a more personal approach. It shares the customer's disappointment, provides clear evidence, and politely demands action.
Useful for showing empathy and firmness together, this letter helps learners vary tone and word choice while staying professional.
Use this as a companion to the first sample, or as a model when you want to express frustration in a composed, effective way.
