Letter of Complaint: About Poor Service
Details
- Level
- B2
- Includes
- Worksheet (PDF)
- Updated
- 20 Sep 2026
Example Letter
Dear Sir/Madam,
I was a customer at your restaurant last week, along with several friends, and I am writing to formally complain about the treatment we received during our visit.
The manager was extremely rude to us from the moment we entered the restaurant, and we were made to wait almost half an hour for a table, despite having made a reservation.
After placing our orders, we waited nearly an hour for our food to arrive. When it finally did, it was so poorly cooked that we had to send it back. No apology was offered for the substandard food, and as a result, we decided to leave the restaurant without reordering.
This incident completely ruined our evening, and I am writing in the hope that appropriate action will be taken to address the behavior of the staff at your restaurant. I look forward to your response.
Yours faithfully,
Peter Brown
Letter of Complaint About Poor Service
This example shows how to write a professional and polite complaint letter about poor service. It helps you express disappointment while keeping your tone respectful and solution-focused.
The letter includes a clear description of the problem, the impact it had, and a reasonable request for improvement or compensation.
Use this sample to learn how to structure a formal letter and handle difficult situations through effective communication.
