Complaint Letter: Disappointment with GHL Adventure Breaks Holiday
Details
- Level
- B2
- Includes
- Worksheet (PDF)
- Updated
- 20 Sep 2026
Example Letter
Dear Sir/Madam,
I am writing to express my disappointment with the GHL Adventure Breaks holiday I recently attended.
Firstly, I found most of the instructors to be unhelpful, and the groups were far too large. Additionally, some of the activities mentioned in your advertisement were unavailable—sailing, for instance, which I was particularly looking forward to trying.
Regarding the accommodation, it was quite dirty and far from comfortable. Furthermore, when my plane arrived at the airport, I had to wait two hours for the GHL coach. To make matters worse, the coach broke down on the way to the resort, causing an additional two-hour delay while we waited for a replacement.
Given these issues, I would like to request a refund for some or all of the holiday costs.
I look forward to your response.
Yours faithfully,
Thierry Robert
Complaint Letter: GHL Adventure Breaks Holiday
This complaint letter describes a disappointing experience with a holiday company – including issues like poor accommodation and canceled activities. It's a strong example of how to write a travel-related complaint.
The letter uses specific details, emotional language, and formal tone to make the complaint effective. It's ideal for learners who want to practice real-world scenarios involving services or travel.
Download it as a model for your own writing task or customer complaint.
