Letter of Complaint: About Poor Service (Sample 2)
Details
- Level
- B2
- Includes
- Worksheet (PDF)
- Updated
- 20 Sep 2026
Example Letter
Dear Sir/Madam,
I am writing to express my complete dissatisfaction with the meal I was served last night at the local branch of Benny's, as well as my anger at the behavior of the supervisor when I complained.
Firstly, the service was extremely slow. Despite the restaurant’s claim of fast service, I had to wait fifteen minutes to place my order and a further twenty minutes for the food to be served.
Furthermore, the advertisement describes the food at Benny’s as delicious. However, the chips were raw, the meat was still frozen in the middle, and the tomatoes were rotten.
To make matters worse, despite the restaurant's claim that customers always come first, when I complained, the supervisor insisted I pay for the meal. When I refused, he rudely told me to leave.
As you can imagine, I am extremely upset. I feel I am entitled to a full refund, in addition to a written apology from the local manager. I look forward to receiving your prompt reply.
Yours faithfully,
Thierry Robert
Complaint Letter About Poor Service – Sample 2
This is an alternative version of a complaint letter about poor service. It uses slightly different structure and expressions to suit different writing styles or situations.
Students can compare this version with others to explore tone, phrasing, and formality levels. It's also helpful for practicing synonyms and expanding vocabulary.
Use this model to improve your formal writing skills and express dissatisfaction in a clear, appropriate way.
