Letter of Complaint: About Receiving Damaged Goods
Details
- Level
- B2
- Includes
- Worksheet (PDF)
- Updated
- 20 Sep 2026
Example Letter
Dear Mrs. Brosnan,
I am writing to formally complain about a waterproof jacket I purchased from your shop last week.
Although the jacket was advertised as completely waterproof, I got soaked the first time I wore it in wet weather. Furthermore, when I tried to take the jacket off, the zip wouldn’t open, and as I attempted to unstick it, the jacket tore.
I returned the jacket to your shop after being assured by one of your assistants that I would receive a refund. However, I have yet to receive one.
As a regular customer, I am disappointed with the way I have been treated and hope steps will be taken to resolve this matter promptly.
I trust this issue will receive your immediate attention, and I look forward to your response.
Yours sincerely,
John Wells
Complaint Letter About Receiving Damaged Goods
When a product arrives broken or incomplete, writing a clear complaint letter is the right step. This example helps you describe the issue, express frustration, and request a replacement or refund.
The tone is polite but firm, and the structure includes the problem, your reaction, and what you expect the company to do.
Great for English learners practicing consumer-related writing and real-life letter formats.
