Download Sample Letter - Complain About Receiving Damaged Goods 3

Save to My Favourites

A model formal letter of complaint about a faulty cooker delivered with broken rings and a slow timer, useful as a reading text and writing model for teaching complaint letters about damaged goods.

Sample Letter - Complain About Receiving Damaged Goods 3

Click to enlarge

Details

Level: B2
Includes: Worksheet (PDF)
Updated: 20 Sep 2026

Example Letter

Dear Sir/Madam,

I am writing to express my strong dissatisfaction with the new cooker which was delivered to my home last week.

When I tried to use it for the first time, I soon found out that the rings did not work properly. It took half an hour to boil a small pan of water!

What is more, the clock is slow and so is the timer. Yesterday, I put a cake into the oven to bake and set the timer. The timer went off fifteen minutes later than it was supposed to and the cake was completely burnt!

I have bought other electrical appliances from your shop and have been completely satisfied. I hope that you will give my complaint serious consideration.

I am looking forward to hearing from you as soon as possible.

Yours faithfully,

Mary Stevens