Letter of Complaint: About Damaged Goods
Details
- Level
- B2
- Includes
- Worksheet (PDF)
- Updated
- 20 Sep 2026
Example Letter
Dear Mr. Jenkins,
I am writing to express my strong dissatisfaction with the burglar alarm your company installed in my home three weeks ago.
The alarm was installed on June 15th by one of your engineers. However, the next day, he had to return to make adjustments due to technical problems. Believing the alarm was fixed, we went away for a few days, assuming it was functioning properly. Unfortunately, the house was burgled on June 24th between 4:30 and 6:30 p.m. According to our neighbors, the alarm did not go off, and police reports have confirmed that the alarm was not working at the time.
Despite my repeated complaints, I have not received any response from your company regarding compensation.
I have enclosed a copy of the police report detailing the damage and stolen goods, as well as the engineer’s report, which states that the alarm was faulty when initially installed.
I trust this matter will receive your immediate attention and that appropriate action will be taken promptly.
Yours sincerely,
James Stewart
Complaint Letter: Addressing Damaged Goods
Have you ever received a product that arrived broken or incomplete? This complaint letter helps you describe the issue clearly and ask for a solution – without sounding aggressive.
It focuses on structure and politeness, using formal phrases like “I am writing to inform you...” and “I would appreciate it if...”. It's perfect for learners practicing practical writing skills in English.
Write confidently about product issues with this easy-to-follow example.
