Letter of Apology: Poor or Inadequate Service
Details
- Level
- B2
- Includes
- Worksheet (PDF)
- Updated
- 20 Sep 2026
Example Letter
Dear Mrs. Brown,
On behalf of Sunrise Travel, please accept my sincere apologies for your dissatisfaction with your Caribbean holiday in February.
Due to a computer error, we were forced to change your accommodation at the last minute to what we had been led to believe was a hotel of equally high standard. Unfortunately, it was not until later that we discovered the hotel in question did not meet the standards required by Sunrise Travel accommodation.
As a long-established travel company, we fully understand the disappointment that can arise from issues experienced during a holiday. For this reason, we would like to offer you a weekend for two in Paris at a top-class hotel as compensation.
Once again, please accept our sincerest apologies for the inconvenience caused. We look forward to hearing from you.
Yours sincerely,
John Greenway
Apologize for Poor Service – Professional Letter
Service mistakes happen – what matters is how you respond. This letter sample offers a respectful and sincere way to say sorry for poor or disappointing service.
The letter structure includes: acknowledgment, apology, solution, and closing note. It's useful for hotels, restaurants, shops, or any customer-facing role.
Show your professionalism with the right words. Download the example and use it to handle complaints the right way.
